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Service Agreement/Terms & Policies

Welcome to Sweet Home Laundry! We're committed to making laundry day easy, reliable, and stress-free. By using our services, you agree to the following terms so we can serve you smoothly and efficiently.

Our Services

We offer mobile laundry services including wash, stain treat, dry, fold, or hang items as needed. Free pickup & delivery within our service area. There is an additional charge outside our service area. Please contact me for cost.

Pricing & Minimums

\nWash, Stain Treat, Dry & Fold: $35 per bag (1 bag equals one standard 13-gallon trash bag)
\nMinimum Order: There is a 2-bag minimum

Pickup & Delivery

Please have your laundry bagged and ready for pickup at your scheduled time.
You do not need to be home. Just leave it outside in a safe and visible spot.
Your clean laundry will be returned in clear, organized bags within 24–48 hours.

Hang Dry Items

If you’d like certain items returned on hangers:

Place them in a separate bag\n
Include your own hangers\n
Clearly mark the bag for “Hang Dry”

If hangers are not provided, items will be folded instead.

Cancellations & Rescheduling

Please contact us at least 2 hours before your scheduled pickup to cancel or reschedule. Missed pickups may incur a small fee to cover travel time.

Laundry Care & Liability

We do our best to care for your items like they’re our own. However:

We are not responsible for damage due to:
Improper care labels
Manufacturer defects
Items left in pockets (e.g., pens, makeup, gum)
Please separate or label delicate, dry-clean-only, or specialty items in advance.

Payments

You won’t be charged at booking.
Payment is due before delivery.
Accepted forms: credit/debit via online invoice or manual payments to include Venmo, Cash App or cash.

Right to Refuse

We reserve the right to refuse service if we encounter:

Unsanitary or unsafe laundry (e.g., excessive pet waste, infestations)
Items outside our service scope (e.g., rugs, dry-clean-only, etc.)

Questions?

We’re here to help! Reach out anytime if you have questions about your order or our policies.

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